Course curriculum

    1. Promo Course

    2. 01 Excellent Customer Care Overview

    3. 02 About Training

    4. 03 Training Contents

    1. 04 Excellent and Bad Customer Experience Exercise

    2. Quiz Lesson 1

    1. 05 Why Customer Care?

    2. 05 Why Customer Care?

    3. 05 Golden Rule

    4. Quiz Lesson 2

    1. 06 Managing Expectations

    2. 07 Expectation = Perception

    3. 08 Expectation < Perception

    4. 09 Expectation > Perception

    5. 10 Conclusion

    6. Quiz Lesson 3

    1. 11 What is Customer Experience?

    2. 12 The Customer Experience Journey

    3. 13 Tips for Customer Care

    4. Quiz Lesson 4

    1. 14 The First Impressions

    2. 15 Positive Organisational Image

    3. Quiz Lesson 5

About this course

  • $25.00
  • 44 lessons
  • 2 hours of video content

Course Introduction

Excellent Customer Care

What is customer service?

A proactive attitude that can be summed up as: I care and I can do.

  • How a company deals with its consumers before, during and after a purchase or use of a service.

  • A series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.